House Clearance Wandsworth Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Wandsworth provides house clearance and associated waste collection services to domestic and commercial customers in the United Kingdom. By placing a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company, partnership or organisation that requests or receives services from House Clearance Wandsworth.

Services means any house clearance, rubbish removal, waste collection, loading, transportation, sorting, or related services provided by House Clearance Wandsworth.

Waste means any items, materials, furnishings, appliances or other goods removed from the Customer premises for reuse, recycling, treatment or disposal.

Premises means the property or location at which the Services are to be carried out.

Agreement means the contract formed between House Clearance Wandsworth and the Customer, consisting of these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

House Clearance Wandsworth provides house clearance and waste collection services, including but not limited to:

Full and partial property clearances, including lofts, garages, sheds and outbuildings.

Removal and collection of general household items, furniture, appliances and other non-hazardous waste.

Collection and appropriate handling of recyclable materials where feasible and in accordance with applicable regulations.

The Services do not include the removal of hazardous or specialist waste, such as asbestos, clinical waste, chemicals, gas bottles, certain electrical items that require specialist treatment, or any material that we are not legally permitted to transport or handle. We reserve the right to decline removal of any item at our absolute discretion where safety, legal or practical concerns arise.

3. Booking Process

3.1 Initial enquiry

The Customer may request Services by telephone or by other contact methods accepted by us. During the enquiry, we may request photographs, a description of the items to be removed, access details and other relevant information to enable us to provide an estimate.

3.2 Quotations and estimates

Any quotation or estimate provided prior to arrival at the Premises is based on the information supplied by the Customer and is not binding if that information proves to be incomplete or inaccurate. On arrival, our team will assess the actual volume, type and weight of Waste, access conditions and any additional work required. We will confirm the final price before commencing the Services. If the Customer does not agree to the revised price, no Services will be carried out and no fee will be due other than any agreed call-out or attendance fee.

3.3 Confirming a booking

A booking is confirmed when we accept the Customer request, whether verbally or in writing, and allocate a date and time window for the Services. We may require a deposit or card pre-authorisation to secure the booking. By confirming a booking, the Customer warrants that they are the owner of the items to be removed or have full authority from the owner to dispose of them.

3.4 Access and preparation

The Customer must ensure that our team has safe, reasonable and unobstructed access to the Premises and the items to be removed at the agreed time. This includes arranging parking where necessary and obtaining any permits or entry permissions required for vehicles and personnel. The Customer must remove any personal or valuable items that they wish to keep, as once cleared items are removed they cannot usually be retrieved.

4. Pricing and Payment Terms

4.1 Pricing structure

Our charges are generally based on one or a combination of volume, weight, type of Waste, labour time, access difficulty and disposal costs. Any minimum charges, surcharges for heavy or hard-to-handle items, or additional labour charges will be communicated to the Customer prior to work commencing wherever reasonably possible.

4.2 Payment methods

Payment is due in full on completion of the Services on the day of clearance, unless otherwise agreed in writing in advance. We accept commonly used payment methods such as debit or credit card and bank transfer. Cash may be accepted at our discretion and subject to applicable limits.

4.3 Late or non-payment

If payment is not made when due, we reserve the right to charge interest on the outstanding amount at the statutory rate for late payment, together with any reasonable costs incurred in recovering the debt. Title to any items that the Customer has asked us to retain, store or return remains with us until all sums due under the Agreement have been paid in full.

4.4 Additional charges

If the Services take substantially longer than anticipated due to circumstances not disclosed at the time of booking, such as difficult access, additional items or the need for extra labour, we may apply additional charges based on our standard rates. The Customer will be informed of any such charges before they are incurred, wherever reasonably practicable.

5. Cancellations, Rescheduling and Delays

5.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving us as much notice as possible. If cancellation is received more than 24 hours before the scheduled appointment time, no cancellation fee will normally apply. Cancellations received within 24 hours of the scheduled appointment may incur a cancellation charge to cover our administration and scheduling costs. Any deposit paid may be retained in part or full where we have incurred costs or reasonably relied on the booking.

5.2 Our right to cancel or postpone

We reserve the right to cancel or reschedule the Services at any time due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, access issues or regulatory restrictions. In such cases, we will seek to offer the Customer the earliest available alternative appointment. We will not be liable for any loss, cost or inconvenience arising from such cancellation or delay, other than refunding any deposit already paid for the affected appointment.

5.3 Waiting time and failed attendance

If our team is unable to commence the Services at the Premises due to lack of access, absence of the Customer or their representative, or failure to obtain necessary permissions or passes, we may at our discretion apply a waiting time charge or a failed attendance fee. Where possible, we will endeavour to contact the Customer and allow a reasonable period to resolve the issue before leaving the Premises.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring they have the lawful right and authority to request removal and disposal of the Waste.

Providing accurate and complete information about the items to be removed, including any items that may be unusually heavy, delicate or difficult to handle.

Ensuring that the Premises and items to be removed are safe to access and free from hazards, including sharp objects, biohazards, unsecured animals or unsafe structures.

Separating any items they wish to keep from those intended for removal and clearly indicating the areas and items to be cleared.

Complying with any reasonable instructions given by our team for health, safety or operational reasons.

7. Waste Handling and Environmental Regulations

7.1 Legal compliance

House Clearance Wandsworth operates in accordance with applicable waste management, environmental and transport legislation and guidance in the United Kingdom. We aim to handle all Waste responsibly, promoting reuse and recycling where practicable and using authorised waste transfer stations, recyclers and treatment facilities.

7.2 Waste transfer and documentation

Where required by law, a waste transfer note or other documentation will be completed to record the transfer of Waste from the Customer to us or to an authorised third party. By accepting these Terms and Conditions, the Customer authorises us to sign any necessary documentation on their behalf in relation to the collection and disposal of non-hazardous household or commercial waste.

7.3 Prohibited and restricted items

We will not knowingly collect or transport items that are prohibited or require specialist handling beyond the scope of our licence or capabilities. If any such items are discovered during the clearance, we may refuse to remove them and may adjust the price for the Services accordingly. The Customer remains responsible for arranging lawful disposal of any such items.

7.4 Recycling and reuse

Where suitable, some items may be reused, donated, repaired or sold by us or by partner organisations. The Customer acknowledges that title to items removed passes to us upon collection and that they are not entitled to any share of proceeds or value derived from reuse or resale of those items.

8. Liability and Insurance

8.1 Our liability to you

We shall exercise reasonable care and skill in providing the Services. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage suffered by the Customer that is a foreseeable result of our breach or our negligence. However, our total liability in respect of any one claim or series of related claims arising under or in connection with the Agreement shall be limited to the total fees paid or payable for the Services giving rise to the claim.

8.2 Exclusions of liability

We are not liable for:

Any loss or damage caused by inaccurate, incomplete or misleading information provided by the Customer.

Loss of or damage to items that the Customer failed to identify as items not to be removed, or failed to separate from Waste.

Indirect or consequential loss, including loss of profit, loss of opportunity, business interruption or loss of data.

Any pre-existing damage or deterioration to items or the Premises, fair wear and tear, or damage arising from inherent defects in materials or structures.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

8.3 Customer indemnity

The Customer agrees to indemnify and hold us harmless from and against any claims, losses, damages, costs or expenses arising from:

The Customer lack of authority to dispose of the items collected.

Any breach by the Customer of these Terms and Conditions.

Any unsafe conditions at the Premises that were not disclosed to us in advance.

9. Insurance

House Clearance Wandsworth maintains insurance cover appropriate to the nature of the Services provided, including public liability insurance. Details of current cover are available on request. The existence of insurance does not extend or increase our liability beyond that set out in these Terms and Conditions.

10. Complaints and Dispute Resolution

10.1 Raising a concern

If the Customer is dissatisfied with any aspect of our Services, they should notify us as soon as reasonably possible, providing full details of the issue. Wherever possible, the Customer should raise any concerns with the team on site so that they can be addressed immediately.

10.2 Investigation and outcome

We will investigate complaints promptly and aim to provide a response within a reasonable period. Where we accept that we have not met the standards set out in these Terms and Conditions, we may at our discretion offer a remedy which may include a partial refund, repeat or additional services, or another practical solution.

10.3 Disputes

If a dispute cannot be resolved directly between the parties, either party may pursue any rights or remedies available under English law. These Terms and Conditions do not affect any statutory rights that the Customer may have as a consumer.

11. Data Protection and Privacy

We collect and use personal information about Customers for the purposes of providing and administering the Services, including handling bookings, processing payments and managing any enquiries or complaints. We handle such information in accordance with applicable data protection legislation. By booking our Services, the Customer consents to the processing of their personal data for these purposes. We do not sell Customer personal data to third parties.

12. Variations to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational arrangements. The version in force at the time of the Customer booking will apply to that booking. Updated Terms and Conditions may be made available on request.

13. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject always to any mandatory rights that a consumer Customer may have to bring proceedings in another jurisdiction.

By confirming a booking or allowing our team to commence work at the Premises, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.